Privacy Policy

Information we collect

When you submit a service request, we collect the contact and service details you provide, including your name, phone number, email address, service ZIP code, preferred contact method, property type, requested service, and any notes you choose to share.

We may also collect the page and referring page associated with your request, campaign parameters (UTM values), advertising click identifiers, the form used, submission time, and a submission identifier. We use this information to understand and respond to the request, keep accurate records, prevent duplicate submissions, and measure website performance.

Cookies and tracking technologies

This website uses browser storage and similar tracking technologies to make our forms work and to connect a request to the page or campaign it came from. Your browser holds a short-lived attribution record (campaign parameters, advertising click identifiers, and the referring page), a per-form submission identifier that prevents duplicate submissions, and a flag that stops the follow-up prompt from reappearing once you have already contacted us. Session values are cleared when you close the tab.

We do not use advertising cookies or cross-site behavioral tracking on this website, and we do not run third-party analytics or advertising pixels. When our chat widget is enabled, it is loaded by our customer-messaging provider, which may set its own cookies or browser storage to keep your chat session active.

You can block or delete cookies and clear site data in your browser settings. Doing so may reset your preferences and can stop our forms, the chat widget, or duplicate-submission protection from working correctly.

How we use and share information

We use submitted information to review service requests, contact you through the method you select, provide or improve services, maintain business records, and protect the website from abuse. Service providers may process information for us when needed to host the website, manage customer records, or support communications.

We do not sell your personal information. Mobile information, including SMS opt-in data and consent, is not shared with third parties or affiliates for their own marketing or promotional purposes. We may share information when required by law or to protect rights, safety, and security.

Optional text message consent

The website presents two separate, optional, unchecked choices: one for service-request and scheduling updates and one for recurring promotional or marketing texts. You may submit a service request without selecting either choice. Consent is not a condition of purchasing services.

If you opt in, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. An unchecked choice on a later form is not treated as an opt-out; use STOP or contact us to revoke previously granted SMS consent.

Retention and security

We retain information for as long as reasonably needed for service, recordkeeping, legal, and security purposes. No system is completely secure, but we use reasonable safeguards appropriate to the information we handle.

Children's privacy

This website and our text message programs are intended for adults. You must be at least 18 years old to submit a service request or opt in to text messages. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, call (843) 999-3227 and we will remove it.

Your choices and contact

You may ask about your information or request a correction or deletion, subject to applicable recordkeeping requirements. Call (843) 999-3227 to make a request or ask a privacy question.